You’re not entirely satisfied with the products you ordered? You can request a return quickly and easily through our return platform. For an exchange, you will have to request a refund and place a new order online, we will refund your initial order. You have 30 days to initiate a return through our return portal :

Return fees :

  • CANADA : CAD$8 for shipping

  • UNITED STATES : USD$15 for shipping

The order will be refunded when the return is processed by our team. Please allow 5 to 10 business days after we received your order for processing. If you paid shipping fees to receive your order, we will not refund them.

If an item is missing from your order or if there was a mistake in your order, please contact our customer support team via our live chat and a member of our team will be able to help you out.

⚠️ For hygienic reasons, tights must not have been worn nor tried on and must be unopened in their sealed compostable pouches with their identification card.

⚠️ Final sale items are not eligible for refunds.

⚠️ Panties cannot be exchanged or refunded, for hygienic reasons.

⚠️ Bikini bottoms and one-pice swimsuit can only be exchanged/refunded if the hygienic protection has not been removed.

Items must be returned in their original condition with their identification labels, if applicable, and in their protective compostable pouches, free of stains of any origin, animal hair, hair, holes, tears, etc. and must not have been washed. We reserve the right to refuse any item that will be deemed soiled, worn and/or washed, as well as tights packages that are opened. If this is the case, a member of the team will get in touch and you will need to pay a delivery charge so that we can return the item to you.

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