You’re not entirely satisfied with the products you received and want to get a refund? We can refund your order as long your order was received less than 30 days ago (15 days if the item was purchased on sale) and the products have not been worn. Please make sure to consult the size chart before placing your order. Returns are only accepted if the hygienic protection has not been removed from the swimsuits.
Get in touch with us via the Live Chat and let us know your :
Style(s) to refund
Reason for refund
You’ll receive a confirmation email from the team with the procedure to follow. A $8 fee will be deducted from your refund to cover the shipping fees. We won’t refund the initial shipping fees. All refunds will be made in the original payment method.
There’s a 5 to 10 business days delay for the transaction to appear on your bank statement.
No exchange or refund is possible for international orders, unless there is a product defect or sending error. Any return made without our consent by a carrier other than Canada Post or USPS will be the responsibility of the customer. Charges must be paid at the time of shipment by the customer. We will not pay any fees that may be charged to us by another shipping company.
Items must be returned in their original conditions. We reserve the right to refuse any items that are not in their original condition.
No exchange/refund on subscription boxes at 50% off and more.