You’re not entirely satisfied with your order? We can exchange it as long as the panties haven’t been worn nor tried on and your order was received less than 30 days ago. Please make sure to consult the size chart before placing your order. For panties, we suggest you opt for a size up for maximum comfort.

Get in touch with us via the Live Chat and let us know your :

  • Order number
  • Style(s) to exchange and why you want to exchange them
  • Style(s)/Size you want to receive in exchange

You’ll receive a confirmation email from the team with the procedure to follow.

A $8 fee will apply for the exchange. The team will let you know how to pay for those fees.

No exchange or refund is possible for international orders, unless there is a product defect or sending error.

Products must be returned in their original condition. We reserve the right to refuse any products.

Exchanges are free* for Rachel's subscribers only!

*Conditions apply - no exchange/refund on subscription boxes at 50% off.

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