You’re not entirely satisfied with your order? We can exchange it as long as the products haven’t been worn nor tried on and your order was received less than 30 days ago. Please make sure to consult the size chart before placing your order.

Get in touch with us via the Live Chat and let us know your :

  • Order number
  • Style(s) to exchange and why you want to exchange them
  • Style(s) you want to receive in exchange

You’ll receive a confirmation email from the team with the procedure to follow.

A $8 fee will apply for the exchange. The team will let you know how to pay for those fees.

No exchange or refund is possible for international orders, unless there is a product defect or sending error.

Exchanges are free* for Rachel's subscribers only!

*Conditions apply - no exchange/refund on subscription boxes at 50% off. Products must be returned in their original condition, protected in paper tissue and with their identification card. We reserve the right to refuse any products.

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