You’re not entirely satisfied with your order? We can exchange it as long as the products haven’t been worn nor tried on and your order was received less than 30 days ago. Please make sure to consult the size chart before placing your order.

Get in touch with us via the Live Chat and let us know your :

  • Order number

  • Style(s) to exchange and why you want to exchange them

  • Style(s) you want to receive in exchange

You’ll receive a confirmation email from the team with the procedure to follow.

A $8 fee will apply for the exchange. The team will let you know how to pay for those fees.

No exchange or refund is possible for international orders, unless there is a product defect or sending error.

Exchanges are free* for Rachel's subscribers only!

*Conditions apply - no exchange/refund on subscription boxes at 50% off. Products must be returned in their original condition, protected in paper tissue and with their identification card. We reserve the right to refuse any products.


FOR ORDERS PLACED AFTER FEBRUARY 26, 2021

You’re not entirely satisfied with the products you ordered? For an exchange, you will have to place a new order online and send back the original order/items for a refund. You have 30 days after receiving your order to send it back.

Get in touch with us via the Live Chat and let us know :

  • Order number

  • Product(s) you would like to return

  • The reason for the return

The order will be refunded when the return is processed by our team.

If your items were on sale of you used a promo code, please mention it to our team.

Items must be returned to us in their original condition with their identification labels and in their protective compostable pouches, free of stains of any origin, animal hair, hair, holes, tears, etc. We reserve the right to refuse any item that will be deemed soiled and / or worn. If this is the case, a member of the team will get in touch and you will need to pay a delivery charge so that we can return the item to you.

No exchange or refund is possible for international orders, unless there is a product defect or sending error.

No exchange/refund on subscription boxes at 50% off and more

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